Cancellation & Refund Policy

This policy governs cancellations and financial adjustments following subscription purchases and one-time content purchases on Sravyam, operated by Sravyam Private Limited (BOOKKIFY). Because digital streaming provides instantaneous access to protected intellectual property immediately upon billing confirmation, refunds are restricted as set out below. This policy forms part of, and should be read together with, our Terms & Conditions.

1. Cancelling Your Subscription

You may cancel your Sravyam subscription at any time from your account settings panel, or by contacting customer support at support@sravyam.in. Upon cancellation, your subscription remains active until the end of the current paid billing period (the end of the current month for the Monthly Plan, or the annual anniversary date for the Annual Plan). At that point, access reverts to the restricted free tier or terminates, and no further automatic renewals occur. Cancellation stops future renewals; it does not, by itself, trigger a refund of an already-billed period except as described below.

2. Refund Eligibility

Refunds are issued only in the following circumstances:

• Technical Default: If a successful payment is logged but a verified system failure on the Platform prevents content delivery or library access for a continuous duration exceeding forty-eight (48) hours, and our technical support team cannot remediate the issue within seventy-two (72) hours of formal notification, you are entitled to a full or prorated refund.
• Duplicate / Billing Error: Where a technical glitch results in multiple concurrent charges for a single subscription account within the same cycle, the erroneous secondary charges are refunded in full.
• Annual Plan — 48-Hour Inactivity Window: Subscribers who purchase an Annual Plan (Rs. 999) may request a refund within forty-eight (48) hours of the initial transaction, provided they have streamed less than an aggregate total of thirty (30) minutes of audio content. Once streaming exceeds 30 minutes, or the 48-hour window expires, the annual subscription becomes entirely non-refundable.

3. Non-Refundable Items

• Monthly Plan (Rs. 99): Due to the minimal cost threshold and immediate availability of consumable data, all Monthly Plan payments are strictly non-refundable under standard circumstances.
• One-time content purchases: Individual titles purchased outright are non-refundable once access has been granted, except in the case of a verified Technical Default or Billing Error as described above.
• Subscription periods already consumed beyond the eligibility windows described in Section 2.

4. How to Request a Refund

To request an eligible refund, file a formal ticket within seven (7) calendar days of the disputed billing event by emailing support@sravyam.in. Your request must include:

• Your registered user identification (the email/phone on your account).
• The payment transaction or order number.
• Bank or card statement evidence proving the deduction.
• A clear description of the grounds for the request.

5. Processing of Approved Refunds

Approved refunds are routed exclusively back to the original source payment instrument (Credit/Debit Card, UPI, Netbanking, or Digital Wallet) within seven (7) to ten (10) business days, subject to the standard settlement timelines of third-party payment gateways (Razorpay / Google Play). Purchases made through the Google Play Store may, where applicable, be governed by Google Play's own refund processes and timelines.

6. Contact

Questions about cancellations or refunds? Reach our team via the Contact page or email support@sravyam.in.